Proven Diagnostics® Client Services Staff
The Client Services Team, led by Operations
Director David Gingrich, consists of three separate areas of
responsibility that work closely together to provide outstanding service
for our customers.
The laboratory professionals who staff these areas are Customer Care Representatives, Client Services Representatives, and the Specimen Collections Staff who work in our patient service centers.
Customer Care Representatives
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Jamie Fredericks |
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Rheta Mullen |
Darren Soles
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We have six Customer Care Representatives on the Client Services Team. Led by Team Leader Darren Soles, all Customer Care Reps are trained medical technologists with a minimum of five years’ technical experience. As a client, a Customer Care Representative is assigned to you based on geography and practice type.
The Customer Care Representative comes to your office and trains your staff to use our services. One of his or her most important roles is that of customer advocate. Your Customer Care Representative is your liaison with the laboratory for any issues or concerns.
